Returns & Exchanges

At The Fruit Company®, we stand behind the quality of our orchard-fresh gifts and offer a 100% satisfaction guarantee on every shipment. If your order does not arrive in perfect condition, please contact our customer service team within 15 days of receipt for a replacement or refund.

Return Process

• 1.
  Contact Support

  Reach out to our customer excellence team via phone or email with your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  To help us improve our quality control, please provide a digital photo of any damaged fruit or packaging as part of your claim.

• 3.
  Review Process

  Our team will review your request within 24-48 hours to determine the best resolution, whether it be a full replacement or a credit to your account.

• 4.
  Resolution Delivery

  Once approved, your replacement fruit basket will be shipped via expedited delivery or your refund will be processed back to your original payment method.